What Information We Hold and Why
When you open an account, we collect your name, contact details and the wallet identifiers you use to fund it — whether that is your bKash number, Nagad account or Rocket mobile number. We record this to process deposits, verify withdrawals and keep your account secure.
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Device data such as browser type, IP address and session timestamps are logged automatically; this helps us detect unusual login activity and protect your account from unauthorised access. Payment transaction records are retained as required by our operational obligations — these records link your wallet to
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your account activity and are never sold or shared with advertisers. If you contact our support team, that conversation is stored so we can track resolution and improve the help we give you. We do not collect data beyond what your account and payment flow requires.
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Availability of this service depends on your local law and the eligible regions we operate in — if you are accessing from Bangladesh, please confirm that your use is permitted under applicable local regulations before continuing.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.